Frequently Asked Questions

Order & Shipping

When will my order be delivered?

Orders will be delivered within 3-5 business days if the product is in stock.

Orders will be delivered within 3-5 business days if the product is in stock.

Can I also pick up my order?

Yes, you can collect your order for free in our salon during opening hours after confirmation.

Yes, you can collect your order for free in our salon during opening hours after confirmation.

What are the shipping costs?

Standard shipping costs will be calculated at checkout. Orders over €100 are shipped for free.

Standard shipping costs will be calculated at checkout. Orders over €100 are shipped for free.

Can I change my delivery address after ordering?

Please contact us as soon as possible via info@salontournier.be — if the package has not yet been shipped, we will adjust it.

Please contact us as soon as possible via info@salontournier.be — if the package has not yet been shipped, we will adjust it.

Can I track my order?

Yes, as soon as your order has been shipped you will receive a track & trace link by email.

Yes, as soon as your order has been shipped you will receive a track & trace link by email.

Products & Advice

Which brands do you sell?

We work with Environ, Jane Iredale, Authentic Beauty Concept, Heliocare, Marc Inbane and Nanolash, among others.

We work with Environ, Jane Iredale, Authentic Beauty Concept, Heliocare, Marc Inbane and Nanolash, among others.

Are the products suitable for sensitive skin types?

Yes, many of our products are specially developed for sensitive skin. Feel free to ask for personal advice.

Yes, many of our products are specially developed for sensitive skin. Feel free to ask for personal advice.

How do I know which product is right for me?

Our team will be happy to advise you personally, both in the salon and by email.

Our team will be happy to advise you personally, both in the salon and by email.